Blog

We want to share with you the trends we see in the financial services industry, including important events and media input. As an agency, our goal is to help you. That is why we also post our financial PR and Marketing best practices and opinion articles as a resource for your company.

Maximizing Industry Awards To Enhance Your FinTech Public Relations Program

Most fintech public relations programs feature the proven components: press releases, social media campaigns, contributed articles, trade shows, etc. However, fintechs that fail to also include relevant award opportunities may be missing a significant piece of the puzzle. Awards are not only a great way to increase awareness, but also to provide a valuable piece of third-party validation that can be beneficial in nurturing leads and boosting sales.

In financial services, it’s important to note that not all awards are created equal, so your fintech should identify ones that deliver the most potential impact by highlighting the value proposition of your technology as well as your successful financial institution partnerships. It’s also important to pay careful attention to which organization is actually sponsoring an award. Those hosted by respected, well-known organizations and associations in the industry will tend to deliver the most impact.

What Can Fintechs Learn from the Biggest Public Relations Scandals Of 2018?

Every organization, even the largest of companies, is subject to making public relations mistakes when responding to a crisis. As many have learned the hard way however, the most important factor is often how you respond. Ensuring your fintech’s public relations strategy includes a comprehensive crisis communications plan can help prevent a small mistake from turning into a much larger disaster that can erode customer trust. The latest white paper from William Mills Agency, Top 10 PR Nightmares of 2018, reviews PR mistakes made by some of the biggest companies in the world. Just one example that is highlighted is Lockheed Martin’s failed Twitter campaign.

PR Insight: If You Fail To Plan, You Plan To Fail

3 steps for preparing communication during a crisis

Benjamin Franklin once said, “If you fail to plan, you are planning to fail.” While he probably wasn’t referring to a public relations crisis, this mentality can surely be applied to PR. Planning can make the difference between quickly stomping out a fire or going up in flames.

You can never hope to predict every PR blunder—wouldn’t crises be easier if you could?—but there are a few things credit unions can do to make the inevitable less damaging and less stressful.

ABCs of Fintech SEO:  The Intersection of PR and SEO

While on tour in 1995, the manager of the rock band Jefferson Starship was trying to show a club promoter the band’s new, hip website, but he could not remember the URL, so instead searched “Jefferson Starship.” The manager became infuriated when the band’s website did not appear on the first page of results, nor the second or third, but rather towards the bottom of the fourth page of search results. Furious, the manager placed a call in the wee hours of the morning to the website design firm and demanded the band’s website be displayed on the first page of results. No one really knows for sure, but most agree this was the beginning of what we now know as search engine optimization or SEO.

PR Insight: Leveraging Awards To Grow Your Business

Industry and community recognition provides a great opportunity to attract new members.

The laborious process of applying for industry awards can prove stressful and painstakingly long for credit union marketers. They may not consider the countless hours of drafting and editing award nominations the most enjoyable work, but the euphoria that permeates throughout the organization after winning makes it worthwhile. Awards play a key role in feeding the public relations and marketing engine, which supports the credit union’s overall business goals. When utilized correctly, awards serve as tools to attract new members, inform existing members of organizational leadership and innovation and strengthen the credit union’s brand. 

Fintech Media Training 101: Three Tips to Nail Your Next Interview

 

The right earned media coverage can be a game changer for your business and a key factor in achieving this begins with mastering the art of the interview.

For many fintech executives, interviews can be a bit intimidating – especially when it’s up to you to speak on behalf of your entire company. The good news is that serving as an effective spokesperson is a coachable skill. As an agency, we have had the opportunity to train hundreds of executives and there are a few tips that go a long way toward ensuring that an upcoming media interview converts into great media coverage:

PR Insight: How to Develop and Share Your Credit Union’s Best Stories with the Community

Credit unions have a lot on their plates, from helping members succeed financially to managing branches and introducing new technologies. However, the frequent emergence of shiny new tools doesn’t mean your CU’s marketing team should ignore the important art of storytelling. As community organizations with the philosophy of people helping people, it’s important for credit unions to connect with those people. Sharing authentic stories in meaningful ways can help strengthen member relationships, collaborate with other organizations and grow. 

Credit unions have many stories to tell, which presents a significant opportunity as well as a challenge. Endless options and angles can make deciding which story to share difficult. People typically enjoy feel-good stories with thought-provoking takeaways—and luckily, the credit union industry is filled with them. 

Benefits of a Fintech Specific PR Agency

Financial technology companies interested in working with a public relations firm need to be aware of the very specific benefits that come with hiring an agency that specializes in their industries.

Here are three key reasons to hire a fintech PR and marketing agency. 

1. They speak the language.
Financial services companies have their own language, culture and processes that are very different from any other industry. They need people with experience who better understand both the business and social context of the technology they are providing. PR firms that specialize in fintech will be able to create distinctive messaging that resonates with target audiences.

Measuring Effectiveness of Your Fintech PR Programs

When a company chooses to run a public relations campaign, they need to be able to measure and evaluate the success of the public relations efforts in order to get the maximum value. Without measurement, the resources they dedicate towards public relations will be unfocused and less effective.

So, how can you measure the results and impact of a public relations campaign?

There are plenty of things you can measure, but it generally boils down to output, engagement and outcomes. Looking for a simple solution or report is akin to relying on a single source of truth, therefore the best approach is looking at multiple data points and agreeing on what are the benchmarks of success.  

PR Insight: Working With Generation Z

Video, personalization and privacy are key factors for winning over this group of potential members.

If your credit union isn’t already thinking about how to engage with the new generation of consumers, Generation Z, it should be. According to research from Bloomberg, Gen Z is set to surpass millennials in 2019 as the most populous generation, making up about 32 percent of the global population. They are also making a big impact on purchasing decisions. According to Nielsen, millennial buying power is an estimated $65 billion; the working members of Gen Z have already eclipsed that with an estimated $100 billion in purchasing power, according to a 2018 Barkley study.

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