What a fascinating year we had and how might it impact where we spend money on financial technology in 2019. Here are shifts and issues we’ve noticed and included in this year’s report:
- User experience discussions for employee-facing technology – How can bankers have more visually appealing and easier to use technology to help them be more productive and even, God forbid, make it more pleasant to do their job?
- Talent development and rise in outsourcing services – last year we touched on “talent wars” and competing with FANG: Facebook, Amazon, Netflix and Google. This year, we are seeing an emphasis on keeping and developing talent and an increase in supplementing internal resources with consulting organizations for tech planning and implementation. Additionally, more organizations are offering to assume the risk responsibility of services such as Chief Security Officer, which are particularly hard for community financial institutions (CFIs) to attract and retain.