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Artificial intelligence is rapidly changing how financial institutions interact with customers, but success depends on more than just automation. It requires trust, accuracy and regulatory compliance. In this FinovateSpring 2026 interview, Veritus Founder and CEO Joshua March sat down with WMA CEO William Mills to discuss the next generation of AI-driven customer communications. The conversation explores how banks, credit unions, lenders and fintechs are using intelligent voice and messaging agents to improve customer engagement, streamline operations and scale service across key touchpoints. March also shared insights into the unique compliance challenges facing financial institutions, the safeguards required to deploy AI responsibly and why organizations that embrace these technologies today will be better positioned to compete in the years ahead.

Finovate events are always impactful and for last month’s FinovateSpring, the West Coast sensibility was on full display among the more than a thousand bank, credit union and fintech executives that gathered in San Diego to see first-hand the latest in tech innovation that is (and will be) impacting our industry.

Designed as a city-wide experience rather than a single conference, Atlanta Fintech Week (September 28-October 2, 2026) brings together the full ecosystem of payments giants, startups, banks, students, and investors, for something more intentional than typical industry gatherings. In this Q&A, Laura Gibson-Lamothe, Executive Director of Georgia Fintech Academy, shares how the event aims to spark real connection, highlight what’s next in financial technology, and showcase the collaborative force that continues to define Atlanta’s role in the global fintech community.

As William Mills prepares for FinovateSpring in San Diego this May, we’re excited to share several insightful video interviews from last year that showcase the cutting edge of fintech innovation. William, who is also serving as a judge for the Finovate Awards for the 8th consecutive year, brought his expert perspective to conversations with industry leaders transforming financial services through technology.

In our annual predictions blog, WMA associates share their perspectives on fintech PR and marketing trends they expect will shape 2026, from emerging technologies to shifting media dynamics and changing audience expectations.

As a long-time attendee, judge, and trusted voice at Finovate conferences, William Mills conducts on-site interviews with fintech’s most influential leaders. At this year’s FinovateFall in New York, he sat down with Mary Joseph, Senior Vice President of Strategic Investments at Citi, for an insightful conversation on the future of fintech.

As FinovateFall 2025 approaches, we look back at a standout moment from FinovateSpring earlier this year, where William Mills sat down with AI keynote speaker and author Sharon Gai. In their conversation, Sharon discussed how artificial intelligence has been reshaping the fintech landscape, offering clear insights into the differences between narrow and general AI. She reflected on the evolution of organizational structures in response to AI advancements and highlighted the importance of cultural relativism in global business expansion. Drawing from her international experience, she emphasized that adaptability and learning agility had become crucial skills as payment systems evolved and AI continued to transform cross-border operations. 

Looking ahead, William Mills will return to FinovateFall 2025 as a judge, bringing his deep expertise to evaluate the next wave of fintech innovations. Tune in for more insightful interviews and expert commentary throughout the event.

Watch the full interview below.

As we transition from 2024 to 2025, the banking industry continues to evolve, but there’s still plenty of room for improvement. In the second installment of our client predictions blog series, we've gathered insights from industry leaders on the key areas that could see significant improvements in the coming year. Our clients share their thoughts on how banks can adapt and improve to meet the rising demands of both technology and customer expectations.

The financial services landscape is evolving at a rapid pace. To help you stay ahead, we've compiled a collection of insights, trends, and predictions from our clients — industry leaders and innovators who are shaping the future of finance. From technological advancements and regulatory shifts to changing consumer expectations, we explore the key forces driving change in 2025 and beyond.

Exiting the holidays and entering a new year can only mean one thing: trade show season. It’s time to trade in your stocking stuffers for booth swag, dust off the business cards, and prepare for meeting with your peers. Attending industry events is an invaluable way to expand your relationships and generate new business opportunities, as well as gain knowledge on the emerging trends and technologies shaping financial technology. 2024 was packed with industry events, networking opportunities and trade shows, and this year will be no different. As you kick off your 2025 travel, it’s important to brush up on the top industry events and keep in mind how to maximize your investment.