Money 20/20 2019 - Richard Whiddon of SRM on Driving Out Friction in Digital Payments

By William Mills Agency November 1, 2019

William Mills Agency had the pleasure of attending Money 20/20 in Las Vegas this week. Heather Sugg, William Mills and Amber Bush heard from the industry's best and brightest about the latest trends and changes in payments. The theme this year was "Journey to the Future of Money," which was reflected in the forward-thinking speakers and sessions. Experts from companies like eBay, Uber, Amazon and Mastercard shared their predictions and advice.

Amber Bush spoke to Richard Whiddon, SVP of Business Development at agency client Strategic Resource Management (SRM). Richard shares his thoughts on driving out friction in digital payments and the rise of digital account acquisition. Richard predicts  that next year at Money 20/20 conversation will revolve around reducing the amount of clicks required to complete a task, not only in customer-facing applications but also in the back office of financial institutions. Richard argues that, regardless of demographic, anyone should be able to complete an application from start to finish within five minutes. Check out their conversation below. 

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