Richard is the founder and CEO of Crone Consulting which is an independent advisory firm that helps businesses integrate mobile self-service capabilities with payment optimization strategies to reduce costs, increase customer loyalty and sales. In his 32-year career in financial services, Richard has harnessed the technological innovations that have shaped the industry, from ATMs, home banking, internet commerce, Electronic Bill Presentment and Payment, to mobile banking and payments.
Bankers as Buyers is an annual collection of research, observations and articles about what technology, solutions and services U.S. bankers will buy in the coming year. It includes commentary and contributions from leading industry analysts, banking consultants and financial technology professionals. The survey is available for free download at https://www.williammills.com/news/resources/
Mobile banking is growing five times faster than internet banking. Richard discusses the need for financial institutions to interact with their consumers in the palm of their hand and also emphasizes the importance of the user interface. Bankers need to provide financial services down to the point of presence, specifically mobile payments.