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CUES FYI, PR Insight Column, “Measuring PR ROI” PDF Print E-mail
September 4, 2008

Developing a system to measure public relations return on investment (ROI) can effectively gauge team performance and build stronger future partnerships. Nonetheless, according to William Mills Agency expert Kelly Williams, there is no single formula to determine publicity value. The most common measurement criteria include number of article placements, value of placements based on advertising equivalents and number of impressions. It is not necessary for credit unions to devote a large budget to tracking results. Basic tactics, such as monitoring Web site hits following a campaign and distributing surveys asking where members noticed stories, can provide insight into the success of publicity efforts.